HOL 6703

Consulting Skills

This course builds upon the foundation of diagnosing change from HOL 6702 (Organizational Change) by providing concepts, methods, and skills related to consulting for facilitating organizational change.

The concepts related to consulting concern various philosophies of client-consultant relationships and the implications for individuals and organizations implied by these philosophies. The methods related to consulting include the specifics of contracting, work plan development, accessing, analyzing, and presenting data; providing feedback and/or making recommendations; and evaluating consulting outcomes. The skills related to consulting include problem identification (real and imagined), evaluating and developing client commitment; dealing with resistance, being authentic in the consulting role, and dealing with ethical issues.

The course material is generally applicable for both internal and external consultants; variations will be discussed where relevant. External consultants provide a wide variety of services to assist organizations; from strategy to operations improvement; market research to IT. External HRD consultants help organizations deal with downsizing, mergers and acquisitions, and change related to industry shifts, new technology, and leadership transitions. Services provided by external HRD consultants include individual, team, and organizational assessments; competency modeling, talent attraction planning, employee engagement and retention; coaching, team and leadership development; strategy implementation, performance management, succession planning, change management, and outplacement.

Learning Objectives
After completion of this course, you should be able to:

  • Describe what consulting is, how it can be done, and what it requires of the individual and the organization
  • Apply consulting concepts to identify a consulting opportunity, and undertake a complete consulting project (including preparing a proposal, conducting discovery and data gathering; preparing and presenting feedback; and providing recommendations and suggestions for implementation)
  • Identify professional consultative behaviors and practices, the ethical dilemmas faced by consultants, and means of evaluating consulting projects
  • Analyze your own mental models and how they influence your consulting effectiveness
Area: Human & Organizational Learning